Returns Policy

Although we hope that you love the items you order, we understand that sometimes you may wish to return some items. If for any reason they are not suitable you may return them for a refund or exchange (sale items may be returned for an exchange only).

However to qualify we require that you return new & unused goods to us undamaged within 7 days of receipt, with the original packaging & labelling attached & showing no signs of having been worn. New & unused means that there are no marks on the items or any wear on the tags. Claire Wilson is not responsible for any items that are not returned in the required manner set out above.

Step by Step Returns Policy

• Please contact us by telephone or email before posting any items & we will give you a reference code.
• Write this reference code on the pink invoice received with your order & clearly mark the items you are returning & whether you require an exchange or refund.
• Package items carefully & securely, we cannot be responsible for items that are damaged in the post. Post the package to Claire Wilson Ltd, 274 Sharrow Vale Road, Sheffield S11 8ZH. Always retain your proof of postage. Goods are returned at your own expense.
• We will email you to say we have received the items & that your return is being processed.
• You will receive an exchange within 2-7 days or a refund within 5-10 days of us receiving the items.

These terms & conditions apply to the use of our online shop www.clairewilson.com. Please telephone us if you wish to know our returns policy for items bought within our boutique.